Shipping & Delivery
Mail Club letters
Every Mail Club edition ships as letter mail, a small envelope, not a parcel. Letters are normally mailed monthly and take up to approximately three weeks to arrive, with possible additional delays for international or customs processing. Because letter mail is normally untracked, dispatch emails confirm that your letter was mailed but do not include a tracking number unless a genuinely tracked service was used.
Shop orders
Prints, stickers, and bookmarks ship as letter mail, the same as Mail Club editions, since they're light and flat enough to travel as a regular envelope. Some Shop items, like a clay piece, ship as a real parcel with a tracked carrier label instead, since they're heavier and more fragile. If your order combines a parcel item with other Shop items, the whole order ships together as a tracked parcel.
Parcel tracking
Parcel shipments include a tracked carrier label and a shipment confirmation email with tracking details once the label is created.
Customs and international orders
International customers may be responsible for customs duties, import taxes, or handling charges collected by their own country. We are not responsible for delays caused by customs processing or by the carrier.